Privacy Policy

1. Who We Are

VoyHaven is registered in England, United Kingdom. We are a holiday package company selling travel packages to destinations worldwide.

Data Controller: VoyHaven
Email: contactus@voyheaven.co.uk
Phone: 07394 989 226
Website: voyheaven.co.uk

2. What Data We Collect

We collect the following personal data when you submit an enquiry or booking with us:

• Full name
• Email address
• Phone number
• Travel preferences (destination, travel dates, number of travellers)
• Budget information
• Any additional information you voluntarily provide in your enquiry

We also collect non-personal data through cookies, including browser type, pages visited, and time spent on our website. See our Cookie Policy for full details.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your holiday enquiry and provide you with a personalised quote
• To process and manage your holiday booking
• To communicate with you about your booking or enquiry
• To comply with our legal obligations as a travel company under the Package Travel and Linked Travel Arrangements Regulations 2018
• To send you relevant marketing communications (only with your consent)
• To improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract: Processing necessary to fulfil your holiday booking or respond to your enquiry
• Legal obligation: Where we are required to process data to comply with UK law, including Package Travel Regulations 2018
• Legitimate interests: To operate and improve our business services
• Consent: For marketing communications, where you have opted in

5. How Long We Keep Your Data

We retain your personal data for the following periods:

• Enquiries: 12 months from the date of enquiry
• Bookings: 6 years from the date of travel, as required for tax and legal purposes
• Marketing data: Until you unsubscribe or withdraw consent

After these periods, your data will be securely deleted.

6. Who We Share Your Data With

We may share your data with the following third parties solely for the purpose of fulfilling your holiday booking:

• Airlines and flight operators
• Hotels and accommodation providers
• Ground transport and transfer companies
• ABTA for financial protection purposes
• Payment processing providers

We will never sell your personal data to third parties for marketing purposes. All third parties we work with are required to handle your data in compliance with UK GDPR.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: Request a copy of the data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restriction: Request we limit how we use your data
• Right to portability: Request your data in a portable format
• Right to object: Object to processing based on legitimate interests or for marketing
• Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at contactus@voyheaven.co.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our website.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first at contactus@voyheaven.co.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.